- Pi Network mainnet migration is facing widespread issues with KYC verification, 2FA authentication, and wallet balance errors.
- User frustration is mounting as missing tokens, vague support responses, and technical failures shake confidence.
- The June 28 migration wave will be a critical test for Pi Network’s credibility and long-term survival.
A Long-Awaited Migration Stumbles
For millions of Pi Network pioneers, the upcoming June 28, 2025, mainnet migration was supposed to mark a historic moment: the transition of their Pi tokens from the mobile app into the open blockchain. Instead, mounting technical problems threaten to overshadow the milestone. Reports of Know Your Customer (KYC) failures, broken two-factor authentication (2FA), and disappearing wallet balances are flooding Reddit, X, and YouTube, creating a cloud of frustration and mistrust.
The Pi Network, launched in 2019 with the vision of a mobile-first, mass-adoption cryptocurrency, now faces one of its toughest challenges: ensuring a smooth migration that validates years of community effort. But as balances vanish and processes reset, the promise of decentralization is colliding with the messy realities of blockchain infrastructure at scale.
What the Pi Network Migration Means
The Pi migration process is critical because it shifts tokens from the closed app environment to the open Pi blockchain. To do so, users must complete a five-step Mainnet Checklist, which includes:
| Step | Requirement | Purpose |
|---|---|---|
| 1 | Complete Pi KYC verification | Confirm identity for compliance |
| 2 | Create Pi wallet via Pi Browser | Secure non-custodial storage |
| 3 | Select lockup configuration | Stabilize supply and prevent dumping |
| 4 | Enable 2FA security | Protect token transfers |
| 5 | Sign Token Acknowledgement | Accept mainnet migration terms |
Once migrated, tokens are subject to a 14-day holding period, designed to prevent sudden sell-offs and stabilize liquidity. The system sounded straightforward in theory. But in practice, users are running into barriers that stall — or even reverse — their progress.
Also Read: Pi Network Transfers 550M PI Tokens, Sparking Second Migration Speculation
KYC Challenges: The Gatekeeper Problem
A central roadblock has been Pi’s KYC verification. Thousands of users report being stuck in “tentative approval” limbo — not rejected, but unable to proceed. Wallet balances remain frozen, and migration status loops without resolution.
One frustrated pioneer put it bluntly:
“Give me the damn $Pi. I’ve worked hard for six years… Why this constant delay?”
Official guidance blames poor photo quality or mismatched documents. But many complaints are from users who already passed KYC months ago. The real issue appears to be backend syncing errors that prevent the app from recognizing verified accounts.
Some have tried reapplying or switching devices, but results are inconsistent. The lack of clarity is fueling speculation that Pi’s infrastructure is not fully ready for the migration scale.
2FA Errors: Security That Backfires
The 2FA security step, introduced in March 2025, was intended to safeguard transfers. Yet it has become a major pain point.
Common problems include:
- Verification emails never arriving.
- Links that are broken or expired.
- Completed 2FA triggering a reset of the entire migration.
Users describe Pi coins being “pushed back” into the app after seemingly successful transfers. One Reddit post lamented:
“My Pi returned back to the app. I’ve already added the email address twice now but nothing has changed.”
Instead of inspiring confidence, the 2FA rollout has undermined trust. The Pi Core Team has stated that implementation is being done “in phases,” but the vagueness of timelines and absence of direct support are only amplifying frustration.
Balance Errors: When Zero Means Panic
Perhaps the most alarming issue is the growing number of users reporting zero balances after migration. Even pioneers who cleared KYC and passed 2FA sometimes find their wallets empty.
In some cases, balances briefly appear before vanishing. Screenshots circulating online show transferrable balances dropping to zero without corresponding wallet credits.
This has serious implications beyond inconvenience. Pi coin’s price has already slid 4–5% in June, trading around $0.60–$0.64, down nearly 80% from its early-year peak. Missing balances raise fears that liquidity and trust could erode further.
Adding to speculation, one whale wallet — reportedly holding 276 million Pi tokens — has drawn scrutiny. While no direct link to the Pi Core Team has been proven, the lack of transparency about genesis wallets (100 billion Pi held by the team, with 20 billion spread across 20,000 wallets) raises red flags about governance.
Why the Migration Is So Buggy
The Pi Core Team has offered little technical detail, but developers in the community point to likely culprits:
- Backend sync failures between KYC servers and wallets.
- UI delays causing balances to appear inaccurately.
- Unfinished migration scripts that fail to finalize transactions.
The Horizon Upgrade in May 2025 introduced validator consensus, over 100 decentralized applications (DApps), and a $100 million ecosystem fund. But the migration errors suggest the infrastructure may be under stress as tokens shift from closed ledgers to the open chain.
Meanwhile, scammers are exploiting the chaos. Fake support agents and phishing links promising “KYC resets” are spreading rapidly, targeting confused pioneers desperate for fixes.
How Pi Network Is Responding
The Pi Core Team has issued limited guidance, urging users to:
- Recheck the Mainnet Checklist in the Pi Browser.
- Verify 2FA and email confirmations.
- Clear app caches or reinstall.
- Update to version 1.41.0 for backend patches.
Special notices were sent to Chinese users, who face particularly high rates of migration freezes. Watching a compliance explainer video during login reportedly resolved stuck balances for some.
Yet no timeline for full resolution has been given. With June 28’s migration wave approaching, the lack of transparency is becoming as damaging as the technical issues themselves.
The Risks if Problems Persist
If the Pi Core Team cannot stabilize the migration, risks extend far beyond individual frustrations:
| Risk | Potential Impact |
|---|---|
| User exits | Pioneers may cash out once tokens unlock, shrinking the community base. |
| Sentiment erosion | Years of trust could evaporate, damaging Pi’s reputation. |
| Scam escalation | Phishing and fraud may rise amid confusion. |
| Regulatory attention | Unresolved losses could draw scrutiny from financial authorities. |
Pi has marketed itself as a decentralized, user-driven alternative to centralized crypto apps. But decentralization is only credible if users can trust their balances and the migration process.
Can Pi Redeem Itself?
The upcoming June 28 migration wave is expected to include secondary migrations (after lockups expire), referral rewards, and first-time migrations for latecomers. But none of this will matter if wallets remain broken.
For Pi Network, the stakes are existential. A successful migration could cement Pi’s credibility as a mass-adoption DeFi platform. But repeated failures risk reducing the project to yet another crypto cautionary tale.
The path forward requires:
- Clear technical disclosures on root causes.
- Direct support channels beyond vague app notices.
- Proven fixes before the next migration wave begins.
If Pi delivers on these fronts, it may yet restore confidence and prove that its years-long wait was worth it. If not, pioneers may leave, liquidity may dry up, and Pi coin’s vision could remain perpetually in beta.
Trust at a Crossroads
The Pi Network migration was supposed to validate years of anticipation by finally bringing tokens into the open blockchain. Instead, it has exposed cracks in infrastructure, communication, and trust. KYC hurdles, 2FA errors, and disappearing balances have left users questioning whether Pi can fulfill its promise of decentralized, accessible finance.
With June 28 looming, Pi faces a defining test. Either it stabilizes its migration and reaffirms trust, or it risks losing the very pioneers who built its community. In a sector where credibility is everything, Pi’s next moves will decide whether it emerges as a legitimate blockchain force — or another missed opportunity.